Tech Support Scam

How to Identify a Tech Support Scam and Avoid it?

You might have heard of Tech Support Scam and its severe impact on the industry. In layman terms, scam is a malicious activity executed by cyber criminals or hackers in order to make quick money. This scam is basically associated with fake information to be presented as a genuine one to the target. Once the user shows interest in the hacker offer, they become victim of the scam.

The motto behind Tech Support Scam is to take benefit of PC user concern with malwares and viruses. The hackers very well know that a Pc user is quite worried about computer viruses and it is crucial to install some security software for saving the device from virus attacks. But these hackers are not PC Repair technicians, nor they are genuine online customer care executives, the only thing they are looking for is quick money!  

How these Tech Support Scam actually work?

The moment a user enters “repair my PC” keyword on the search engine, a number of websites are displayed in search engine result. These scammers make sure their fake websites give offers attracting users to open them. They give free virus scan service and sends alarming messages to convince user that they have an infected device. After fake scan, TechSupport scam sells security software of no use at all. Sometimes the software they sell or offer for free regarding virus removal is basically a virus, that could give access of user PC to hackers.

Even if a user doesn’t search “repair my PC” keyword on the search engine, they may receive phone call with all their data from some scammers. These technical support scammers could even identify the software of a user computer.

Once a user gets engaged with them over the phone, they will gain confidence and impress with some technical terms. Here are some data scammers ask from:

  • Ask to establish remote connection for making changes with their fake support device.
  • Ask to enroll for fake maintenance package for computer.
  • Ask credit card details for billing antivirus program they claim to install.
  • Ask to install application that access secure data.
  • Ask to open a website for providing credit card and other personal info.

Popular Scam Types

1. Phone Scam

In this, scammers give call and claim of a genuine tech support team of renowned firm. They then make an offer regarding fixing computer problems. They get call details from phone directories, for getting all info before making a call.  

Once they’ve gained the trust, the next thing they do is ask user name and password for making a way inside the computer device. They install fake software application; making computer and personal data vulnerable.

2. Website Scam

Here fake websites, make a user believe that a problem is present in the PC. User is redirected to fake websites automatically by ads made viral on websites, like during download of fake and pirated videos.

These websites apply multiple tactics to convince a user that there is a problem with the PC that needs proper fixing:

  • A fake Windows Activation dialog box
  • A forge blue-screen error message
  • Multiple fake system errors
  • Supposed virus infection or malevolent activity

How to Avoid TechSupport Scam?

Avoiding Scam is not a difficult task and any PC user can do that by following guidelines: 

  • Never open attached file coming from unknown location particularly Spam Emails.
  • Use the latest version of Anti-malware application.
  • Avoid opening suspicious or unknown advertisement links giving free offers.
  • Scan device after a specific time period.
  • Never download any freeware from suspicious websites.

Be alert while installing software on computer. Always choose “Advanced” setting, to avoid the installation of fake and unnecessary software application on computer.

If you take care of all the mentioned points while working on the internet, the system will always be secure from malicious websites, hackers and Scams.